The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
  • Author : Joseph A. Michelli
  • Release Date : 01 July 2008
  • Publisher : McGraw Hill Professional
  • Genre : Business & Economics
  • Pages : 224
  • ISBN 13 : 9780071641630
Ratings: 2.5
From 4 Voters
Get This Book

Download Or Read The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company eBook PDF

Book excerpt: Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company's extraordinary success are revealed. The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization. He emerged with the key principles leaders at any company can use to provide a customer experience unlike any other, such as: Understanding the ever-evolving needs of customers Empowering employees by treating them with the utmost respect Anticipating customers' unexpressed needs and concerns Developing and conducting an unsurpassed training regimen Sharing engaging stories from the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them. The New Gold Standard weaves practical how-to advice, proven leadership tools, and the wisdom of experts to help you create and embed superior customer-service principles, processes, and practices in your own organization.

The New Gold Standard  5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz Carlton Hotel Company

The New Gold Standard 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz Carlton Hotel Company

Author : Joseph A. Michelli
Publisher : McGraw Hill Professional
Genre : Business & Economics
Get Book

Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the ...

The New Gold Standard  5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz Carlton Hotel Company

The New Gold Standard 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz Carlton Hotel Company

Author : Joseph Michelli
Publisher : Mcgraw-hill
Genre : Business & Economics
Get Book

Discover the secrets of world-class leadership! When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the ...

The Gold Standard

The Gold Standard

Author : Colin Cowie
Publisher : HarperCollins Leadership
Genre : Business & Economics
Get Book

Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable “wow” events for the world’s most demanding clients. If you’re searching for ways to ensure your customers walk away from your company with a smile on ...

The New Gold Standard

The New Gold Standard

Author : Paul Nathan
Publisher : John Wiley & Sons
Genre : Business & Economics
Get Book

The guide to returning to a gold standard All that glitters is gold and gold has never glittered so much as it has in the last decade, reaching staggering new prices in recent years. The definitive modern argument to returning to a gold standard, The New Gold Standard succinctly and ...

The Gold Standard

The Gold Standard

Author : Ari Gold
Publisher : Hachette UK
Genre : Biography & Autobiography
Get Book

Ari Gold is known for his ruthless approach to deal-making and client relationships that made him one of, if not the, most powerful and sought-after agents in Hollywood until he retired in 2011. In his new book THE GOLD STANDARD, Gold will illuminate, for the first time, his unique, effective and, ...

Gold Standard Sustainability Reporting

Gold Standard Sustainability Reporting

Author : Kye Gbangbola,Nicole Lawler
Publisher : Routledge
Genre : Business & Economics
Get Book

This highly practical and concise book shows you how to undertake a reporting process and produce a sustainability report in line with the new standards and frameworks presented by the International Integrated Reporting Council (IIRC) and the Global Reporting Initiative (GRI). Fully updated to ensure compliance with the new standards, ...

Napoleon Hill s Gold Standard

Napoleon Hill s Gold Standard

Author : Napoleon Hill
Publisher : Sound Wisdom
Genre : Self-Help
Get Book

Napoleon Hill’s Gold Standard is a source of riches that you can take to the bank! Your profit from this book will materialize in the riches you uncover while living your life’s purpose. Knowing what to do is great, but applying what you have learned is the real ...

War and Gold

War and Gold

Author : Kwasi Kwarteng
Publisher : PublicAffairs
Genre : History
Get Book

The world was wild for gold. After discovering the Americas, and under pressure to defend their vast dominion, the Habsburgs of Spain promoted gold and silver exploration in the New World with ruthless urgency. But, the great influx of wealth brought home by plundering conquistadors couldn't compensate for the Spanish ...

Gold Standard In Theory   History

Gold Standard In Theory History

Author : Barry Eichengreen,George C Pardee and Helen N Pardee Professor of Economics and Political Science Barry Eichengreen,Marc Flandreau
Publisher : Routledge
Genre : Business & Economics
Get Book

Since the successful first edition of The Gold Standard in Theory and History was published in 1985, much new research has been completed. This updated version contains five new essays including: * post 1990 literature on exchange rate target zones * a discussion of the light shed by the gold standard on the European ...

Gold

Gold

Author : Nathan Lewis
Publisher : John Wiley & Sons
Genre : Business & Economics
Get Book

For most of the last three millennia, the world's commercial centers have used one or another variant of a gold standard. It should be one of the best understood of human institutions, but it's not. It's one of the worst understood, by both its advocates and detractors. Though it has ...

Vascular Malformations

Vascular Malformations

Author : B B Lee,Peter Gloviczki,Blei Francine
Publisher : CRC Press
Genre : Medical
Get Book

This new book on vascular malformations brings together international experts to present advances and discuss controversies in the multidisciplinary management of patients with congenital vascular malformations. Major advances in recent years in medical genetics, and tremendous progress in the fields of imaging and minimally invasive percutaneous interventions have revolutionized both ...

The Golden Revolution

The Golden Revolution

Author : John Butler
Publisher : John Wiley & Sons
Genre : Business & Economics
Get Book

Why the gold standard is due for a comeback A reserve currency can only function as such if there is a general consensus that it provides a stable store of value. Without this trust, money, no matter what form it takes, will be abandoned—either suddenly in a crisis, or ...

The Anatomy of an International Monetary Regime

The Anatomy of an International Monetary Regime

Author : Giulio M. Gallarotti
Publisher : Oxford University Press
Genre : Business & Economics
Get Book

Widely considered the crowning achievement in the history of international monetary relations, the classical gold standard (1880-1914) has long been treated like a holy relic. Its veneration, however, has done more to obscure than to reveal the actual nature of the era's monetary system. In The Anatomy of an International ...