Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
  • Author : Kerry Patterson
  • Release Date : 16 September 2011
  • Publisher : McGraw Hill Professional
  • Genre : Business & Economics
  • Pages : 288
  • ISBN 13 : 9780071772204
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Book excerpt: The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive

Crucial Conversations Tools for Talking When Stakes Are High  Second Edition

Crucial Conversations Tools for Talking When Stakes Are High Second Edition

Author : Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
Publisher : McGraw Hill Professional
Genre : Business & Economics
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The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our ...

Crucial Conversations  Tools for Talking When Stakes are High  Third Edition

Crucial Conversations Tools for Talking When Stakes are High Third Edition

Author : Joseph Grenny,Kerry Patterson,Ron McMillan,Al Switzler,Emily Gregory
Publisher : McGraw Hill Professional
Genre : Business & Economics
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Keep your cool and get the results you want when faced with crucial conversations. This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today’s workplace. ...

Crucial Accountability  Tools for Resolving Violated Expectations  Broken Commitments  and Bad Behavior  Second Edition   Paperback

Crucial Accountability Tools for Resolving Violated Expectations Broken Commitments and Bad Behavior Second Edition Paperback

Author : Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler,David Maxfield
Publisher : McGraw-Hill Professional
Genre : Business & Economics
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Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in ...

Change Anything

Change Anything

Author : Kerry Patterson,Joseph Grenny,David Maxfield,Ron McMillan,Al Switzler
Publisher : Balance
Genre : Business & Economics
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A stunning approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one's working relationship with others, one's overall health, outlook on life, and so on. For ...

Crucial Conversations

Crucial Conversations

Author : Patterson
Publisher : Tata McGraw-Hill Education
Genre : Interpersonal communication
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When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools ...

Just Listen

Just Listen

Author : Mark Goulston
Publisher : AMACOM
Genre : Self-Help
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Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered. Drawing on his experience ...

Difficult Conversations

Difficult Conversations

Author : Douglas Stone,Bruce Patton,Sheila Heen
Publisher : Penguin
Genre : Psychology
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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you ...

Fierce Conversations

Fierce Conversations

Author : Susan Scott
Publisher : Penguin
Genre : Business & Economics
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Shows how to make the most of conversations by communicating clearly and forcefully, offering advice on how to overcome barriers to meaningful conversation, confront tough issues, and leverage new skills for frictionless debate....

The Art of Persuasion

The Art of Persuasion

Author : Bob Burg
Publisher : Sound Wisdom
Genre : Business & Economics
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The Art of Persuasion teaches you how to get what you want when you want it. You would love to have that ability, right? After studying some of the most successful men and women in modern history, author Bob Burg noticed how many common characteristics these people have—and shares ...

How to Make Partner and Still Have a Life

How to Make Partner and Still Have a Life

Author : Heather Townsend,Jo Larbie
Publisher : Kogan Page Publishers
Genre : Business & Economics
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Becoming a partner in a professional services firm is for many ambitious fee-earners the ultimate goal. But in this challenging industry, with long hours, high pressure and even higher expectations, how do you stand out from the crowd? How do you build the most effective relationships? And how do you ...

Becoming Europe

Becoming Europe

Author : Samuel Gregg
Publisher : Encounter Books
Genre : Political Science
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“We’re becoming like Europe.” This expression captures many Americans’ sense that something has changed in American economic life since the Great Recession’s onset in 2008: that an economy once characterized by commitments to economic liberty, rule of law, limited government, and personal responsibility has drifted in a distinctly “European” ...

Words That Work

Words That Work

Author : Dr. Frank Luntz
Publisher : Hachette Books
Genre : Language Arts & Disciplines
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The nation's premier communications expert shares his wisdom on how the words we choose can change the course of business, of politics, and of life in this country In Words That Work, Luntz offers a behind-the-scenes look at how the tactical use of words and phrases affects what we buy, ...

Radical Candor  Fully Revised   Updated Edition

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Author : Kim Scott
Publisher : St. Martin's Press
Genre : Business & Economics
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* New York Times and Wall Street Journal bestseller multiple years running * Translated into 20 languages, with more than half a million copies sold worldwide * A Hudson and Indigo Best Book of the Year * Recommended by Shona Brown, Rachel Hollis, Jeff Kinney, Daniel Pink, Sheryl Sandberg, and Gretchen Rubin Radical Candor has ...